Free Shipping Starting on Orders Over $150

SHIPPING

  • Please allow 1 to 3 business days for order processing
  • Currently, orders are shipped via Canada Post/United States Postal Service
  • Packages are typical shipped with tracking and insurance (sometimes not for small items)
  • Delivery times will vary (we can not guarantee delivery by a specific date)
  • Orders are processed and delivered during business hours (Monday – Friday)
  • Shipping charges may be higher for heavy, oversized or remote destination shipping (we will contact you prior if charges differ from shipping rates below)
  • If you need your order to ship faster,  please contact us

CANADIAN SHIPPING RATES

Western Canada (Alberta, British Columbia, Manitoba, Saskatchewan)
  • Order Amount
  • Over $150.00    =   Free Shipping
  • Under $150.00   =   $19.99 Flat Rate
Central Canada (Ontario, Quebec)
  • Order Amount
  • Over $200.00   =   Free Shipping
  • Under $200.00   =   $19.99 Flat Rate
Eastern Canada (New Brunswick, Newfoundland, Nova Scotia, P.E.I)
  • Order Amount
  • Over $250.00   =   Free Shipping
  • Under $250.00   =   $19.99 Flat Rate 
Northern Canada (Northwest TerritoriesNunavut,  Yukon)
  • Order Amount
  • Over $250.00   =   Free Shipping
  • Under $250.00   =   $19.99 Flat Rate

UNITED STATES SHIPPING RATES

Zone 1 (Arizona, California, Colorado, Idaho, Iowa, Kansas, Minnesota, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, Wisconsin, Wyoming )

  • Order Amount
  • Under $149.99         =    $24.99 Flat Rate 
  • $150.00 - $249.99   =    $14.99  Flat Rate
  • Over $250.00           =    $9.99  Flat Rate
Zone 2 (Alabama, Arkansas, Connecticut, Delaware,  Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington DC, West Virginia )
  • Order Amount
  • Under  $149.99       =    $34.99 Flat Rate 
  • $150.00 - $249.99   =    $24.99 Flat Rate 
  • Over $250.00           =    $14.99 Flat Rate 
Zone 3  (Alaska, Hawaii)
  • Order Amount
  • Under  $149.99       =    $34.99 Flat Rate 
  • $150.00 - $249.99   =    $24.99 Flat Rate 
  • Over $250.00           =    $14.99 Flat Rate 
Zone 4 (Armed Forces Americas,  Armed Forces Europe, A rmed Forces Pacific)
  • Order Amount
  • Under   $149.99      =    $34.99 Flat Rate 
  • $150.00 - $249.99   =    $24.99 Flat Rate 
  • Over $250.00           =    $14.99 Flat Rate 

INTERNATIONAL SHIPPING
Australia, Japan
  • Order Amount
  • $99.99 - $299.99   =    $49.99  Flat Rate
  • Over $300.00         =    $39.99  Flat Rate

 

ADDITIONAL INFO ON INTERNATIONAL SHIPPING

  • Currently we are not set-up to ship to most international countries via our online shopping cart.  However, if you are located outside of Canada/USA/Australia/Japan and need a specific item. Please contact us and we will arrange to ship to you via tracked UPS.

DAMAGE DUE TO SHIPPING 

  • If a package arrives visibly damaged, keep all original shipping packages and take pictures, contact Trustori ASAP. 
  • Damaged item(s) claims are handled via the shipping carrier (Canada Post, UPS) but Trustori will assist customers with these claims to the best of its ability.
  • We know receiving item(s) damaged during shipping is a frustrating process. Please be patient as sometimes this process can take longer than desired.

QUESTIONS / CONCERNS

  • Questions, concerns, if any info is unclear or if you have a special circumstances, give us a call or send us an email. 
  • We can be reached by phone at:
    • 403.253.6565 Monday - Friday 10am-5pm MST
  • We can be reached by email at: 
    • sales@trustori.com